The privacy and security of your information is very important to us. Whether you are booking a room or subscribe to our email list, we want you to trust that the information that you have provided to us is being properly managed and protected.
We collect and use personal information if you make a booking through our reservation system, stay at our property or subscribe to our email list. To learn more, please click the relevant section below.
We collect information from you when you make a booking through our reservation system or stay at our property. Information collected during the course of the reservation and during your stay may include:
Your name, email address, home and business address, phone number, nationality and payment card information;
Information such as stay and room preferences made during the course of your reservation such as your preferred room type and specific requests to the hotel.
This information may be provided to us directly when you make a reservation through one of our booking channels, through our websites, or directly by phone, email or at the hotel. In some cases we may receive this information from a third-party, such as when you book through an online booking channel or travel agency.
We use the information collected from you primarily to fulfil your hotel reservation. Prior to your stay this may include sending your information to the hotel or sending you pre-stay communications. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience.
In some instances where we have your consent or where permitted under applicable law, we may send you marketing communications (which may email messages) to communicate promotions, special offers or upcoming events.
We do not share your information with third parties unless we have your consent, or third party under special circumstances, which may include when we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public or property, when disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant or legal process; or in the event of a merger, asset sale, or other related transaction.
A “cookie” is a small text file that is placed onto an Internet user’s web browser or device and is used to remember as well as obtain information about that party. You might be assigned a cookie when visiting our websites or when using our mobile applications. In some instances, where permitted under the applicable law, cookies may also be used for the purposes of certain email campaigns.
We use three primary types of cookies, which include:
Functional Cookies – these cookies support the use of the website and applications and enable certain features to enhance your experience. For example, we use functional cookies to facilitate your reservation and to remember your selections as you move from page to page. We also use functional cookies for remembering things like your sign-in information and hotel preferences to avoid you having to re-enter it.
Performance Cookies – these cookies collect information needed to support the website and our applications and allow us to improve our website and identify any problems that you faced while visiting us. For example, performance cookies may provide us with information about how you came to our website and how you navigated around our website during your visit. We also use these cookies to provide us with certain statistical and analytics information, such as how many visitors came to our website or how effective our advertising is.
Targeting Cookies – these cookies are used to collect information from you to help us to improve our products and services as well as serve you with targeted advertisements that we believe will be relevant for you. We use targeting cookies across our websites and applications for various marketing initiatives and campaigns. For more information, please see the “Targeted advertising” section below.
As described above, we use a number of third-party service providers to help us manage, carry out and improve our advertising. These parties may set cookies at our direction to help us collect information and provide you with advertisements that we believe would be relevant for you. In some instances these third parties may also assist us by providing certain statistical and analytics information in relation to our marketing practices.
You can choose to visit our web sites without cookies, but in some cases certain services, features and functionality may not be available. To visit without cookies, you can configure your browser to reject all cookies or notify you when a cookie is set. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
Other technologies such as pixels and web beacons may also be used on our websites, mobile applications, in email messages and in other areas of our business. These technologies are used to improve our products and services as well as our marketing efforts.
We may use information from online sources, such as websites, social media and information sharing platforms. This information may be used to help tailor and improve our services and communicate with you effectively, as we know many of our customers use a range of media channels to communicate and share information.
We may use various social media features such as the Facebook “Like” button on our websites and mobile applications. Certain information may be shared or otherwise provided to us through your use of these features in conjunction with our services and programs. Subject to your account and privacy settings, we may also be able to see information that you post when using these social media platforms whether or not you are using one of our services. In some instances, depending on the circumstances, we may contact you on these social media platforms. The information you post on social media sites as well as the controls surrounding these disclosures are governed by the respective policies of these third parties.
Where we use information from these sources, we will respect any permissions you have set about how you would like your information to be used for each source.
We recommend you routinely review the privacy notices and preference settings that are available to you on any social media platforms. To learn more about opting out of certain types of targeted advertising, please see the “Managing cookies and opting out” section above.